Refund Policy
Last updated: 2026-02-15
This Refund Policy applies to TakeAvatar subscriptions, one-time purchases, and credit usage. We handle eligible refund requests within reason.
1. Eligible cases (examples)
Duplicate charges or clear billing errors.
Unused credits after purchase (subject to purchase and usage records).
Extended service outage that prevents you from using purchased entitlements (based on actual impact).
2. Ineligible cases (examples)
Used credits (jobs already executed or results delivered).
Enforcement actions due to violations of Terms or Content Policy.
3. How to request a refund
Email [email protected] with your account email, order/payment identifier (if available), a description of the issue, and the relevant timeframe.
4. Timeline
We typically respond within 2 business days. If approved, the time to receive funds depends on your payment method and may take several business days.